Major League Baseball announced this week that clubs can decide their own ticket refund policies for games not played due to the pandemic. The Detroit Tigers are offering a progressively fan-friendly policy, plus a unique way to honor first responders, front-line health care employees and other Detroit community organizations.
Those who held tickets for Tigers home games in April and May will have two options:
- Fans can receive a full refund for cancelled April and May games, or
- Fans can choose to leave funds on account that can be applied toward future games, upgrades, additional tickets, suite products, or unique behind-the-scenes experiences including: throwing out the first pitch, delivering the pregame lineup card, experiencing the batting cage, viewing fireworks from the dugout, becoming an honorary grounds crew member, watching the game from the press box and meeting our broadcasters, and much more.
Fans who choose to leave funds on their account will also be rewarded a 30 percent bonus credit, generally believed to be among the highest offered by any MLB club. Every ticket purchaser will be receiving an email from the Tigers with these options.
“We all miss baseball, and we recognize that these are challenging times,” said Chris Granger, Group President, Sports and Entertainment, Ilitch Holdings. “We truly appreciate our fans’ loyalty and wanted to raise the bar in providing them with the flexibility and peace of mind they deserve.”
In addition, season ticket holders who opt to leave money on their account will be eligible to participate in a new community goodwill program, Gift the Game. As part of this program, the Detroit Tigers will donate 25 tickets in the season ticket holder’s name to celebrate local heroes and non-profits.